Ecrida Technical Support

Effective Date: 2026-08-14

This page explains how to get help with Ecrida, a photography community for sharing shots, managing camera gear, publishing original photos or smart frames, and talking with other creators.

1. Contact

Use the in-app Settings channels when you need help. You can also email us or reach us through this website:

Email: blackwoodelsie1108@outlook.com
Website: https://ecrida.pages.dev
Privacy Policy: https://ecrida.pages.dev/privacy-page
Terms of Service: https://ecrida.pages.dev/user-terms-page

When you write to us, include your nickname, iOS version, app version, and a short description of what happened. Screenshots of the Gallery, New Frame, or Me screens help us respond faster.

2. Getting Started

Open Ecrida and tap Get Started after you accept the Terms of Service and Privacy Policy.
No email or passcode is required to enter the photography community.
First launch may grant a one-time Coins bonus so you can try Smart Frame.
Core tabs: Gallery, Gear, New Frame, and Me.

3. Gallery, Gear, and Publishing

Gallery shows curated exhibitions, category feeds, likes, and comments.
Gear lets you edit My Gear and compare camera specs side by side.
New Frame: Post Original publishes your photo as-is (free) after you add Camera and Lens details. Smart Frame creates a new image from your story and gear details and costs Coins only after the image is downloaded and saved.
After publish, a Result screen lets you preview, save to Photos, or share.
Photo source: Take Photo (Camera) or Choose from Library.

4. Coins / Frames Purchases

Coins are shown as Frames in the wallet. They are consumable and used for Smart Frame.
Smart Frame costs 45 Coins per successful generation. A failed generation does not charge Coins.
Packs are sold through Apple. Prices come from the App Store for your storefront.
Refunds, cancellations, and billing disputes follow Apple policy. Open your Apple ID purchase history or App Store account settings to request a refund.
Because Coins are consumable, Restore Purchases is not applicable.

5. Permissions

Camera: capture shots for posting and Smart Frame, and take a profile photo.
Photo Library: upload shots and choose a profile photo; add permission is used to save results.
Microphone: used when you record video with the camera; photo upload and browsing do not require the microphone.
Tracking: used for attribution when you grant permission.

You can change these in iOS Settings at any time. Denying a permission may limit related features; Gallery and Gear remain available where possible.

6. Messages and Community Safety

You can like, comment, follow, and send messages to other creators.
Report is available on posts, comments, and chats for Copyright Infringement, Stolen Shot, Inappropriate Content, Spam, or Other.
You may hide a user so their posts and conversations no longer appear for you.
Do not upload stolen photographs or unlawful, harmful, or sexually inappropriate content.

7. Account, Data, and Exit

Edit nickname, avatar, and bio in Edit Info on the Me tab.
Exit ends the authenticated session and returns you to the entry screen.
Delete Account clears locally stored gallery data such as posts, chats, account info, and Coins. The first-launch Coins bonus is not granted again after deletion.
Uninstalling the app removes locally stored content on that device.

8. Common Issues

Get Started does nothing: confirm the agreement checkbox is accepted, then try again.
Camera or Library is unavailable: grant the matching permission in iOS Settings, then reopen Ecrida.
Smart Frame did not finish: Coins are not charged when generation or save fails. Retry with a clearer story and complete Camera / Lens fields.
Purchase did not add Coins: wait a moment, reopen Me → Frames, and confirm the App Store transaction succeeded. If it still missing, contact us with the Apple transaction time.
Save to Photos failed: grant Photo Library add access, then use the Result screen again.